EasyPandaTrip

Fix a Problem

Something went wrong? Tell us what's happening and we'll help you fix it step by step.

💳Payment

My Alipay payment failed

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Scan your QR code but the shop says it didn't work? Card got declined? Here's how to diagnose and fix payment issues in Alipay.

🚇Transport

I can't find my address or the driver can't find me

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DiDi driver lost? Hotel location unclear? Taxi doesn't know the street? Use these steps to navigate address confusion.

My metro payment isn't working (can't enter gates)

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Alipay QR code rejected at metro gate? Ticket machine not accepting your card? Here's how to get through.

🗣️Language

I cannot understand Chinese — how do I communicate?

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Need to talk to someone but they don't speak English? Use these tools and phrases to get your message across.