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My metro payment isn't working (can't enter gates)
Alipay QR code rejected at metro gate? Ticket machine not accepting your card? Here's how to get through.
Diagnostic step 1 of 2
Where exactly are you stuck?
Metro Payment Troubleshooting
QR Code Types Matter
- Regular Alipay/WeChat Pay QR → Works at chain stores, restaurants
- Metro payment QR → A special code within Alipay/WeChat that unlocks the metro gate. Find it in Alipay: Home → Transit → Metro/Subway
The Emergency Exit Trick
If you're inside and absolutely can't exit: go to the staffed or customer-service area (most stations have one, usually near the customer service desk). Just say "请帮忙" (qǐng bāng máng — please help) and show your entry evidence. They'll let you through — sometimes with a small penalty fee.